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Pierce Telephone Company, Inc.
Call: 888-329-6225

Frequently Asked Questions

Q: What should I do if my phone is out of order, noisy, or I have problems dialing?

Unplug all the telephones, computers, answering machines and satellite dishes from the telephone jack and electricty. Plug one phone back in and see if dial tone has returned.

If there is still no dial tone and you have a Network Interface device (NID) on the outside of your home that can be opened, unplug the wire inside and plug a phone directly into the jack in the NID box.

If you have dial tone and can place a call, there is a problem inside. Once you have completed the previous steps and the problem persists, then report the problem to our business office. If it is after hours, leave a message and our service technicians will be paged.

Q: What is local calling for where I live?

If you live in Pierce you can call Hoskins at no charge by dialing 402-565-xxxx. If you live in Hoskins you can call Pierce at no charge by dialing 402-329-xxxx.

Q: Does Pierce Telephone work on computers?

We have A+ certified technicians on staff who can diagnose your equipment trouble and handle repairs or replacements. We will come to your residence/business or you can drop the equipment off at our office.

Q: How long will you keep my deposit?

Deposits are reviewed after a year of service and will be returned with interest if your account has been in good standing.

Q: Do you provide Long Distance?

Yes, Pierce Long Distance rates are here, 24 hours a day with no monthly fees with bulk minute packages available.

Q: Does Pierce Telephone offer high-speed internet?

Yes, view the various options available here.

Q: What type of additional services does Pierce Telephone offer?

For a complete listing of what we offer, check our main menu above.

Q: Return and Refund Policy?

Thanks for doing business with Pierce Telephone Company, Inc. If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, please contact us at 402-329-6225 or visit our office at 112 S 5th St, Pierce, NE 68767.
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